FAQs
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship anywhere within the U.S., excluding Alaska, Hawaii, Puerto Rico, Canada, and international destinations.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Do you offer free shipping?
Do you offer free shipping?
Yes! We provide free DHL and USPS shipping on all orders. FedEx Ground is also free for orders over $150.
Is there an age requirement to shop?
Is there an age requirement to shop?
Yes, you must be 21+ and pass AgeChecker.net verification to use our site or purchase products.
My tracking says delivered, but I didn’t receive it. What should I do?
My tracking says delivered, but I didn’t receive it. What should I do?
Check with neighbors or your front door camera if available. Still missing? Email us at [email protected] with your order number.
Returns & Replacements
Can I return an item?
Can I return an item?
We generally do not accept returns unless you received the wrong item or a product you dislike (e.g., wrong size or color), and it must be unused.
What if my item arrives broken or defective?
What if my item arrives broken or defective?
We’ll replace broken or defective items. Just email [email protected] within 10 days of delivery or 30 days of ownership.
Do I need to send the broken product back?
Do I need to send the broken product back?
No. If it’s broken, dispose of it safely. Please don’t return used or broken items.
Privacy & Security
What data do you collect?
What data do you collect?
We collect your contact, order, and account details. We also gather usage data via cookies to improve our services.
Is my data shared or sold?
Is my data shared or sold?
We may share data with trusted partners like Shopify, Zoho, or Firebase to deliver services. We do not sell sensitive personal information.
Can I opt out of tracking or marketing?
Can I opt out of tracking or marketing?
Yes. You can manage preferences through your browser or use the Global Privacy Control signal. Email marketing can be unsubscribed at any time.
Is my login secure?
Is my login secure?
Yes. We use encrypted, temporary tokens for OTP logins and never store your password—even encrypted.
Legal & Usage
Are your products FDA-approved?
Are your products FDA-approved?
No. Our vaporizers are not evaluated by the FDA and are not intended to diagnose or treat any condition. Use responsibly and at your own risk.
Can I use your content elsewhere?
Can I use your content elsewhere?
No. All website content is the intellectual property of WeSmoke, LLC. Written permission is required for reuse.
What if I’m a government agent accessing the site?
What if I’m a government agent accessing the site?
Government employees must disclose their identity upon accessing or purchasing from WeSmoke.com.
Accessibility
Is your website accessible to users with disabilities?
Is your website accessible to users with disabilities?
WeSmoke.com is committed to improving accessibility for all users. While we’re still working on enhancements, if you experience difficulty accessing any part of the site, please email [email protected] and we’ll assist you promptly.
